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Non-Discrimination & Accessibility Information

Statement of Non-discrimination

Heartland Power Cooperative is a recipient of Federal financial assistance from the Rural Utilities Service (RUS), an agency of the U.S. Department of Agriculture, and is subject to the provision of Title VI of the Civil Rights Act of 1964, as amended Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age or handicap shall be excluded from participation, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordinating the organization’s nondiscrimination compliance efforts is: Jon Leerar, CEO/General Manager of Heartland Power of Thompson and St. Ansgar, Iowa. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statues and regulations listed above from and/or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.

 

Complaint Procedure

If any member of Heartland Power Cooperative is in need of assistance concerning the electric rate, billing process, quality of service, employees, etc., please call Heartland Power Cooperative at either office (St. Ansgar - 800-349-2832 or Thompson -888-584-9732) anytime between 7:30 a.m. and 4:00 p.m., Monday through Friday; or write the Cooperative at: P.O. Box 65, Thompson, IA 50478 or P.O. Box 70, St. Ansgar, IA 50472.

If your complaint is related to the Heartland Power Cooperative service rather than its rates, and the cooperative does not resolve your complaint, you may request assistance from the Utilities Division, Department of Commerce, Lucas State Office Building, Des Moines, IA 50319; telephone (515) 281-5979.

 

Website Accessibility

We are committed to offering a website that accessible to all users. Below is some useful information and tools that can help make visiting our website a pleasant experience for anyone. If you are unable to access any of the material on our website, please contact us at 641-584-2251 and we will work to resolve the problem and provide you with the information you need.

 

Device Accessibility Settings

No matter which device and operating system you to use to visit our website, there are several accessibility options you may use within the device's settings.

Apple

If you are using an Apple computer (iMac, MacBook) to visit our website, you can utilize the accessibility options found in the systems section of your Systems Preferences application. Information on Mac accessibility options can be found on the Accessibility section of their website.

If you are using an Apple iOS device (iPhone, iPad), you may find the accessibility options in the Settings app and General option. Learn more about Apple iOS accessibility on their website.

Android

Users of Android devices can utilize several accessibility features. To access these options, tap the Settings app and find Accessibility. More information about Android accessibility features may be found on their website.

Microsoft Windows

If you are visiting our website on a device that uses Microsoft Windows, the Microsoft Accessibility section of their website has some great information and resources.

 

 

Browser Magnification

There are two methods of controlling the magnification of your browser window while viewing our content.

Control Key + Plus key (Windows) 
Command Key + Plus Key (Mac)

By holding the control key and clicking the plus key, you will increase the magnification of our content on your browser. Holding the control key and clicking the minus key will allow you to decrease the magnification of our content on your browser.

In some browsers, including Firefox, Chrome and Safari, clicking the control key with the “0” key will return the screen to its default magnification.

Control Key + Mouse Wheel (Windows)
Command Key + Mouse Wheel (Mac)

By holding down the control key and scrolling your mouse wheel, you can adjust the magnification of our content on your browser.

Scrolling up enlarges the magnification. Scrolling down decreases the magnification.

 

 

Browser Text-to-Speech Tools

There are several free browser tools available for those who require text-to-speech assistance.

JAWS: Freedom Science offers several downloadable tools for low vision and blindness. More information can be found at their website.

NVDA: NonVisual Desktop Access (NVDA) is a free and open source screen reader for the Microsoft Windows operating system. Additional information can be found at their website.

vozMe: This browser utility lets you add a speech synthesis (either male voice or female voice) bookmark to your browser, and can be found at their website.

SpeakComputers: This is a free text to speech software for Windows based systems. Additional information can be found on their website.

 

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